How to file a ticket for reporting the Issue/Query
How to File a Ticket – Quick Guide
When reporting an issue, include these 6 essential details
1) User ID & Name – Example: bxxo_karthi_xxx, Karthi (Batch 20)
2) Hostname & Port – Example: localhost:70xx
3) Issue Description – Clearly explain the problem (error messages, what’s not working).
4) VNC Access Details – Mention if it’s related to VNC.
5) Course Category – Example: Placement Oriented
6) Snapshot (if possible) – Attach a screenshot or describe the issue clearly.
Example Ticket
Subject: VNC Issue on localhost:7024
User ID: b20o_shubhams_539
Hostname: localhost:7024
Issue: VNC connection refused. Error: "Connection refused."
Course: Placement Oriented
[Attach Screenshot]
Providing these details ensures a faster resolution!
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